How to Create an Employee Satisfaction and Retention Survey – Employee Job Satisfaction Survey

Typical Measures
Employee Job Satisfaction surveys allow an organization to understand their employees. Employees often act on the basis of their environment, the behavior of their colleagues, and management policies, management must be aware of employees' attitudes, opinions and satisfaction. The following are critical and meaningful measures of employee satisfaction that lead to prediction of success for many businesses.

Employee satisfaction and retention surveys can give management the knowledge and tools that directly impact the bottom line and business outcomes… and builds positive employee relations and a positive work environment.  Employee satisfaction and management surveys lead to understanding the drivers within your organization and result in:

• identifying cost-saving opportunities
• improving productivity
• predicting and explaining turnover
• reducing absenteeism
• identifying areas of ethics, honesty and value concerns
• strengthening management skills and training
• evaluating customer-service problem areas and issues
• Identifying training needs
• Identifying communication bottlenecks and problem areas
• benchmarking your organization's perceived progress relative to competitors in the industry
• gauging employees' understanding of and agreement with corporate rules, policies and mission

Dimensions

Employee satisfaction and retention surveys should consider the following key aspects of employee satisfaction:

• Overall Job Satisfaction
• Satisfaction with the Work
• Coworker Performance/Cooperation
• Pay Satisfaction
• Benefits Satisfaction
• Promotions/Career Advancement
• Supervisory Consideration
• Supervisory Promotion of Teamwork and Participation
• Supervisory Instruction/Guidance
• Communication
• Human Resources/Personnel Policies
• Concern for Employees
• Productivity/Efficiency
• Training & Development
• Physical Working Conditions
• Customer Service
• Strategy/Mission
• Job Stress
• Other job options and comparative information
  

Additional topics of current importance to your organization should also be considered during the evaluation period.  These topics might include the need for or prioritizing of resources, specific issues related to a physical or organizational work environment, interpersonal relationships and co-worker support, mentoring and training needs, and the development, measurement and recognition of successes.